Privacy Policy
Your privacy matters to us at zelarothiq
Last updated: January 15, 2025
Who We Are and What This Policy Covers
zelarothiq operates from our offices at Phillip Ave, Dickson ACT 2602, Australia, providing comprehensive financial education and planning services to individuals and businesses across Australia. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs.
Our Commitment to Privacy
We understand that financial information is particularly sensitive. That's why we've built our privacy practices around the principle that your data belongs to you. We collect only what we need to provide excellent service, and we're transparent about how we use it.
This policy complies with Australian Privacy Principles under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you, regardless of how or where it's collected.
Information We Collect
Personal Information You Provide
When you engage with our services, we collect information you voluntarily provide, including:
- Name, email address, phone number, and postal address
- Financial goals, current situation, and investment preferences
- Educational program enrollment information
- Communication history and preferences
- Payment information for services (processed securely through third-party providers)
- Feedback and survey responses
Information We Collect Automatically
When you visit our website or use our digital services, we automatically collect certain technical information to improve your experience and ensure our services work properly. This includes your IP address, browser type, device information, and how you interact with our website.
How We Use Your Information
Primary Service Delivery
We use your personal information primarily to deliver the financial education and planning services you've requested. This means creating personalized learning experiences, providing relevant financial guidance, and maintaining ongoing communication about your progress.
Service Improvement and Communication
- Customizing educational content based on your financial goals
- Sending program updates, educational materials, and relevant financial insights
- Processing payments and maintaining accurate records
- Responding to your questions and providing customer support
- Conducting research to improve our educational programs
- Ensuring website security and preventing fraud
- Complying with legal obligations and regulatory requirements
Marketing Communications: We'll only send you marketing emails if you've specifically opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Your Information
Ask us to update or correct any inaccurate or outdated information in your records.
Delete Your Information
Request deletion of your personal information, subject to legal requirements and legitimate business needs.
Restrict Processing
Ask us to limit how we use your information while we address any concerns you may have.
Data Portability
Request your information in a structured, machine-readable format for transfer to another service.
Withdraw Consent
Opt out of marketing communications or withdraw consent for optional data processing activities.
How to Exercise Your Rights
To make a privacy request, simply email us at help@zelarothiq.com with "Privacy Request" in the subject line. Include your full name and specify what you'd like us to do. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Information Sharing and Disclosure
When We Share Information
We don't sell your personal information to third parties. We only share your information in specific, limited circumstances that directly support your service experience or comply with legal requirements.
- Service Providers: Trusted third parties who help us deliver services (payment processors, email platforms, educational technology providers)
- Legal Requirements: When required by Australian law, court orders, or regulatory authorities
- Business Protection: To protect our rights, prevent fraud, or ensure safety
- With Your Consent: When you specifically authorize us to share information with particular third parties
International Transfers
Some of our service providers operate outside Australia. When we transfer your information overseas, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions. We only work with providers who meet strict data protection standards.
Data Security and Retention
How We Protect Your Information
We take data security seriously, using industry-standard measures to protect your personal information. This includes encrypted data transmission, secure servers, restricted access controls, and regular security audits. Our team receives ongoing training on privacy and security best practices.
How Long We Keep Your Information
We retain your personal information only as long as necessary to provide services and comply with legal obligations. Generally:
- Active client information: Maintained while you're using our services plus 7 years for financial records
- Marketing information: Until you unsubscribe or request removal
- Website analytics: Typically 2 years unless longer retention is legally required
- Educational records: 7 years after program completion to support ongoing learning needs
We regularly review and securely delete information that's no longer needed, ensuring your privacy is protected even as your relationship with us evolves.
Cookies and Website Analytics
How We Use Cookies
Our website uses cookies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic website functionality, while optional cookies help us understand how visitors use our site so we can improve it.
Managing Your Cookie Preferences
You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality, but you can opt out of analytics and marketing cookies without impacting your ability to access our services. We respect your choices and make it easy to update preferences at any time.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you by email if you're an active client, or through a prominent notice on our website.
Staying Informed
We encourage you to review this policy periodically. The "last updated" date at the top shows when the most recent changes were made. Continued use of our services after updates indicates your acceptance of the revised policy.
Questions About Your Privacy?
We're here to help with any privacy questions or concerns. Our team is committed to transparency and will work with you to address any issues promptly.
If you're not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.